Each counselling session runs for 50 minutes, providing dedicated time to focus on your needs, goals, and wellbeing. Longer sessions are available when necessary.

Telehealth sessions: $160

In-person sessions: $190

I believe everyone deserves access to quality mental health support. If cost is a barrier and you are experiencing financial hardship, please get in touch. We can discuss whether a sliding-scale fee arrangement may be available to help make therapy more accessible

A minimum of 24 hours' notice is required to cancel or reschedule an appointment. This allows me to offer the time to another client who may be waiting.

Cancellations made with less than 24 hours' notice, or failure to attend a scheduled session (no-show), will incur a cancellation fee of 50% of the session fee.

I understand that genuine emergencies occur. Cancellation fees may be waived at my discretion in the case of a serious medical emergency or unforeseen crisis. Please contact me as soon as possible if this applies to you.

In the rare event that I need to cancel your appointment, I will provide as much notice as possible and offer to reschedule at the earliest available time. No fee will be charged for practitioner-initiated cancellations.

The first step is to contact me for a complimentary phone conversation. This initial call gives us an opportunity to briefly discuss your needs, answer any questions you may have, and determine whether we're a good fit to work together. If it feels right, we can then arrange your first counselling session.

Your experience matters to me. I welcome feedback, concerns, and complaints as valuable opportunities to learn, improve, and ensure I am providing the best possible support.

If you would like to share feedback or make a complaint, you can do so by:

• Emailing hello@skylightcounselling.com.au